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PART 1: PRE-SALES QUESTIONS How do I place an order?
To order an account simply go to
the "Order" page and select the hosting package you want. You will then be re-directed to the WallaceWebWorksUSA Checkout page. Choose the proper PayPal Subscribe button for the plan you chose. You will then be re-directed off site to the PayPal page for WWWUSA where you can make payment. Within 24 hours after you submit payment, you will receive an email with instructions on accessing your account cPanel.
Are there any restrictions to the content I can put on my server?
Yes - pornography and materials
that are illegal are not allowed. Also any materials that are offensive to our high Christian standards. We
reserve the right to refuse or cancel service to anyone. Click here to read our
Acceptable Use/Terms of Service Policy.
Is there a minimum time contract/commitment?
Because we give you the first week free (before you pay anything) to check out our service, once you choose your package you will be locked in to that plan for the duration of the plan chosen. Your price is also locked in for as long as you are a customer.
How can we offer such a good deal?
We don't spend a lot of money running
a fancy website, or on advertising. We rely primarily on word-of-mouth advertising, which doesn't cost us
anything (we just have to offer a product that people want to tell their friends about).
Do I have access
to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update.
How soon will my account be set up and ready for use?
Account
orders are placed in a queue and are processed in the order in which they are received. As soon as your account
is set up you can immediately begin uploading via your IP address. It may take up to a few days for your domain
name to resolve to our servers.
DOMAIN NAME QUESTIONS:
How long does it take to register
a domain name?
It only takes a few minutes, but it may be 24 to 48 hours before the domain can actually
be accessed from the web.
Where can I register a Domain Name?
You can register a domain with
www.lifedomains.net. If you need to register a domain please click here. Be sure to tell them that you were referred by WallaceWebWorksUSA.com!
What if I already have a registered Domain name?
You have to change the DNS so that your site
can be activated on our servers. It usually takes 24 - 48 hours for your site to resolve to our servers. Just
contact the registrar or hosting company that you registered with and ask them to change your name servers to the
name servers specified in your welcome email.
You should sign up for your hosting account with us before
you do this.
PART 2: TECHNICAL QUESTIONS What happens after I order an account?
We will begin setting
up your account - often within minutes of receiving your order, (but allow 24 hours). Once your account is
ready and payment is processed, we will contact you via the email address you supply. Can I use CGI
scripts?
Yes, you will have your own CGI-BIN where you can install your own scripts. All CGI scripts
should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you
are uploading regarding setting permissions on the files and folders you create, as they vary from script to
script. Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX
components. Is my site backed up and how often?
It is the clients responsibility to do all
backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility
to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc...
lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a
gesture of good faith, but make no promises what so ever about whether the files will be brought back
successfully or not. Again, back ups are the client's responsibility. How fast are your connections?
Our servers have multiple 100Mbps connections.
How do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account: Incoming mail (POP3) server:
mail.yourdomain.com Outgoing mail (SMTP) server:
Use Your Internet Providers
Webmail:
http://yourdomain.com/webmail
Your username is your email address.
PART 3: ACCOUNT & BILLING QUESTIONS What method of payment can I use?
We accept credit
cards and e-checks via the secure PayPal system. Can I upgrade my plan or features later?
You can
purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. How
do I cancel my Account?
You can cancel your account at any time by contacting us. Your account will be cancelled when your current billing cycle ends.
What about billing and over due policies?
If a Paypal payment fails, your account will be given
a grace period of 7 days, if payment is not received within the grace period your account will be deleted from
our servers.
If your question wasn't answered here,
please feel free to contact us.
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